Forum Discussion

WIseyD's avatar
WIseyD
Channel Surfer
11 months ago
Solved

Unable to disable Amazon Prime auto playback of movie trailers when browsing catalog.

This is only happening on one of the Rokus, the other still has the old interface, the affected Roku appears to have an updated version of the Amazon Prime video app. The menu in the left side bar ha...
app feature
app playback
  • RokuERey's avatar
    RokuERey
    11 months ago

    Hi sarahthompson,

    We appreciate you flagging us about this auto-play issue with the updated Amazon Prime Video channel. 

    Here are a few things to take note of if you're seeing videos automatically playing.

    • Change the setting on each device: The auto-play video settings only apply to the device you are currently using. You must update the setting on each device you own.
    • Check app settings: Roku will make your auto-play preference available to third-party apps, but some apps may have their own auto-play setting. If you are in an app, videos still automatically start playing as you navigate; check the app you're in to see whether they have a setting to control auto-play videos.

    However, this is likely a channel issue since this is not affecting the rest of the channels. We would recommend you to report this with the channel provider for additional help.

    You can contact them here: Prime Video: Help.

    We hope this wraps up your case.

    Thanks,
    Rey

     

sarahthompson's avatar
sarahthompson
Reel Rookie
11 months ago

How can I disable the auto-play feature and fix the flickering issue in the updated Amazon Prime Video app on Roku? I’ve checked my account settings and have auto-play off for trailers and TV shows, but the problem persists. Is there a solution similar to the way Amazon SOP libraries manage app features, or can Swiftstart.com offer any guidance on resolving this issue?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    11 months ago

    Hi sarahthompson,

    We appreciate you flagging us about this auto-play issue with the updated Amazon Prime Video channel. 

    Here are a few things to take note of if you're seeing videos automatically playing.

    • Change the setting on each device: The auto-play video settings only apply to the device you are currently using. You must update the setting on each device you own.
    • Check app settings: Roku will make your auto-play preference available to third-party apps, but some apps may have their own auto-play setting. If you are in an app, videos still automatically start playing as you navigate; check the app you're in to see whether they have a setting to control auto-play videos.

    However, this is likely a channel issue since this is not affecting the rest of the channels. We would recommend you to report this with the channel provider for additional help.

    You can contact them here: Prime Video: Help.

    We hope this wraps up your case.

    Thanks,
    Rey