Channels & viewing

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Cmartinez
Newbie

Unable to cancel Paramount+subscription

Trial period has ended. I want to cancel.

Found instructions, but when i click "*" on channel, I'm supposed to have "Manage Subscription" as an option so I can cancel.

I have:

My rating

Move channel

Remove channel

Check for updates

Feedback

Close

Of course I can't find a way to contact support. 

 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Unable to cancel Paramount+subscription

If you don't get the "manage subscription" option then your subscription must not be through Roku.  You can check at https://my.roku.com/account/subscriptions .  Are you sure you didn't sign up directly with Paramount?

https://www.paramountplus.com/account/signin/

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Hector-Roku
Retired Moderator

Re: Unable to cancel Paramount+subscription

Hi @Cmartinez, we're here to help! As @renojim mentioned, you can always log in to https://my.roku.com/index to check on your active subscriptions and cancel them. You do this by clicking on "Manage your subscriptions" after logging in. There is also a possibility that your subscription might be through Paramount directly. To make sure that all bases are covered, we will be reaching out here on The Roku Community to gather more details from you and help look into canceling your Paramount+ subscription. Please keep an eye on your inbox for a message from us so that we can further assist. 

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