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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Driedger
Level 7
‎09-17-2021 02:52 PM

Unable to Find Active Channel

I am trying to add a channel by using a link provided by the app developer. By clicking the link it should take me directly to their roku channel but it just sends me to the roku browse page. I've tried searching for this app on the roku channel list and can't find it there either. I know it's being used by many people it just doesn't show up for me. Please advise. Any help appreciated!

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee
‎09-20-2021 01:20 PM

Re: Unable to Find Active Channel

@Driedger

Thanks for the post.

What channel are you trying to add? Have you tried searching for the channel on the Home screen, and not within the Roku Channel?

If channel is private, you would need to contact the channel provider for further assistance with the channel.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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renojim
Community Streaming Expert
‎09-21-2021 01:12 AM

Re: Unable to Find Active Channel

@Driedger, it's possible that it's not available in your region.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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