Forum Discussion

LouF's avatar
LouF
Channel Surfer
2 years ago

The Roku Channel is temporarily unavailable on Samsung TV

On my Samsung QN90AA-50 using the Roku app, none of the on-demand content can be viewed. It shows the Spinning Circle of Serenity until it finally times out. Most of the live streaming channels sh...
App availability
app playback
Channel unavailable
Playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Kardav BigTom,

Greetings from the Roku Community, and thanks for flagging this issue!

We want to further investigate this issue that you had with the Roku channel since you're unable to access it. Can you please provide the following information below?

  • May we know if you have a Roku device that is plugged in at the back of your TV?
  • Are you getting any error messages or codes? If yes, could you send us a photo?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John

Will79's avatar
Will79
Reel Rookie
2 years ago

Samsung tv model #

Un60ku6300fxza 

Tizen version #1260

It's the roku app downloaded not anything plugged into tv. Worked perfect until about a week or so ago hope this helps! 

 

 

    • Kardav's avatar
      Kardav
      Channel Surfer
      2 years ago

      No on demand used with us. 

      Simply turn on the TV, click on the Roku app to open it and about 60 seconds later that's the message.  Not available,  try again later.  3 months later still no joy here.  

      But Plex works great.