Forum Discussion

Fran04's avatar
Fran04
Reel Rookie
12 months ago

The Chosen App not updating

The Chosen app isn't updating on my Hisense or TCL Roku TV. I've updated on the app and says it's updated. I've tried to manually update the software on both but still showing the same app afterwards. I've asked support at the Chosen app which advised me to do the manual. Not sure what the issue is since the app automatically updated on phone and tablet. Because of this it only shows the recent season. The icon is still the old picture whereas the the current picture is on my other devices and they have all the seasons and all content. Don't know what else to do.

app playback

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    12 months ago

    What's the "Software version" displayed under Settings->System->About on the devices that won't get the update vs. the ones that have?

  • Fran04's avatar
    Fran04
    Reel Rookie
    12 months ago

    The software version on the Hisense is 13.0.0 and the last automatic update was on 6/7/24. For the TCL, the software version is 13.1.4 and last automatic update was 7/27/24. #renojim

    • renojim's avatar
      renojim
      Community Streaming Expert
      12 months ago

      As long as they're not still on version 12, they should be ok.  What version do you see for the app if you highlight it on your Home Screen and press * on your remote?  You can also see it while in the app by checking its settings.  I wouldn't be surprised if the working version and non-working version are the same since I've seen it update and not change the version number.

      • Fran04's avatar
        Fran04
        Reel Rookie
        12 months ago

        The version on phone is 2.6.4 but on the television it is 2.9.+build 0.  So, I don't know why it's not updated. I guess I'll have to wait and hope that eventually the app on the television will update. Thanks for your time and help.