Account, payments & subscriptions

[BoDoM_696]

I am trying to change my subscription to a different subscription however, whenever I try to manage my account, I keep getting a message saying "It appears that this TSN account is being used with a different Roku Account. This is the only Roku account I have, how can I fix this?

[RokuReynan-L · Accepted solution]

Hi, @BoDoM_696.

We're here to provide some information about having an issue with signing in to your account. 

Please note that if it’s billed through your Roku account, you must sign in to the app using the username and password you created for that account. If you signed up for a subscription directly through the streaming service, you must sign in with the username and password you created for that account. 

In this case, you may try forgetting the password to sign in with your account.

Furthermore, you may visit this support article on how to sign in to an app on your Roku device

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan