Watch TCM version 1.0.85 has been released 9/8 - check to see whether it resolves any issues
To update: Settings/System/System update/Check now
TCM worked fine this morning - this evening channel has a new icon. I have uninstalled the ap multiple times, but when I try to sign in (and get the code to confirm with my cable provider), I get kicked out. Cannot access movies - and my watchlist has disappeared. Any help?
For what it's worth exact same problem here, Uninstalled and reinstalled channel. Did not help.
The TCM app was recently changed at the beginning of September, 2021.
The app no longer works. The TCM splash screen and menu come up and then it immediately returns to the Roku main menu.
Roku Staff: Please fix this. Are you listening?
Yes, Roku staff are aware/listening, but its TCM's app (they design/develop/code/publish it)
Also, there are already threads:
Thank you for your response.
I just now found the solution on this board. It involves removing the app and then reinstalling it. It now works fine. You might want to redirect to this solution:
Several weeks ago I could not fast forward or reverse on roku tcm app. Now it just cuts off. Ugly update and sound of tcm app is one thing but when you cannot view what you are paying for then that's another thing. Change in most cases is good. Here it is pathetically bad. TCM - you were great while you lasted. God Bless Bob Osborne.
This is happening to me again as it did when TCM changed their logo in September. Roku can't fix this. The problem is with TCM!! They need to get their act together!!!
WATCH TCM is not loading for me. I have installed and uninstalled several times. When I try to sign in the screen goes back to Home Screen. There is a new look to Watch TCM also. Any ideas when this loading problem will be fixed?
Danny, I have a ROKU Express, about 3 yrs old, and it has a recurring problem with "Watch TCM." It seems that whenever Watch TCM performs some kind of upgrade, this streaming channel stops working on ROKU. I can tell that Watch TCM did some upgrades on 9/1/21, and am pretty sure this is the cause of my current problem. The Watch TCM app fails to open, and just kicks me back out to the icon for Watch TCM on the Roku homepage. I've used fixes provided by this chat group previously, but would appreciate some refresher instructions if possible.
You may want to try restarting/rebooting your Roku device. I had a similar issue when TCM made some housekeeping changes (including changes to their logo and app) on September 1. Once I rebooted, everything worked normally.
You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).
You can try reinstalling the TCM app:
1) Remove the TCM app (Highlight the app, press the Options (*) button on the remote, then Remove)
2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!
3) Re-install the TCM app
(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)
However, reinstalling isnt working for many users, especially those with older models:
Make sure you report the TCM app not loading to Roku:
Highlight Watch TCM,/Options (*)/Give us Feedback/Channel failed to launch
And to TCM:
https://tcmdigitalhelp.zendesk.com/hc/en-us/requests/new
Thanks for trying to help out here! Have tried all these steps repeatedly, and have kept carefully to the right sequence, but nothing works. I keep getting kicked out by Watch TCM every time. I have the low-end Roku Express, now about 3 years old. Every other streaming channel works fine. As many others have reported, only Watch TCM keeps giving us grief. I have done the suggested reporting to both Roku and TCM. Something yet may emerge, or I may just have to break down and spend another 30-40 bucks for a new Roku device. Again, thanks to you people out there. There are truly a community of helpers on this forum. DaveyJ (short for Davey Jones's Locker)
Since Watch TCM just updated their app channel on Roku, this is obviously the same problem people were having with the Hulu app channel and few weeks ago. Best bet is to call both Roku and TCM to find out when this will be resolved, Hulu took 2 weeks to resolve.
Count me in on this mess. TCM has a history of mucking up this app within Roku.
So, it appears the only way to log your issue and resulting complaint is to:
1. join the TCM message boards and go to topic/268048-roku-watch-tcm-app-crashes-after-installing-updated-app.
2. Do not expect this to be remedied quickly--usually takes at least 2-3 business days.
3. Do not blame Roku. This one is on TCM.
Having the same problem! Watch TCM is the main thing I watch at night in my bedroom and ever since the "update" it's been a no go! They need to get this fixed soon!
No, this post did nothing to rectify the Watch TCM app crashing problem. It's impossible to get to the signout link as the app crashes very quickly.
TCM updated their app on Sept 2 and EVERYBODY is having the crashing problem now with the Roku version of Watch TCM. Or at least a ton of people are complaining about it and I haven't heard anybody saying Watch TCM ver 1.0 build 81 is working for them.
[Edit: this appears to be a problem with TCM accounts verified through Directv and perhaps others as their tv provider. People with YouTube TV as their provider are not reporting this problem.]
TCM has been informed and has reported back they are aware of the problem and are working on it. Now it's a matter of waiting until they get it fixed and a new version of their app distributed.
See this existing thread for more information: https://community.roku.com/t5/Channel-Issues-Questions/Cannot-access-TCM-format-changed-will-not-allow-me-to-sign-in-Anyone-else/m-p/716256/highlight/true#M87400
Meanwhile, right now I'm watching on the Android version of the Watch TCM app on my Android phone and mirroring it to my Roku 3810.
I'm having the same problem. The new app crashes. Does anyone know what is going on?
I've tried to sign out severals time from the TCM app, but the channel just shuts down, returning to the main menu. I've removed the channel twice now and re-installed it, the same issue occurs repeatedly.
How can this be fixed?
Same here. Look's like it updated and after refreshing, it keeps closing.
Exactly!
Yes, it is happening to me as well.
I've followed all of Roku's suggestions so far and nothing works to fix this problem.
Can't even hold onto the new install of the channel long enough to enter my subscription code.
I keep getting kicked back to the main Roku screen.
This is BS!!
tried solution and it did not work. now what?
