Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tesi0303
Newbie

Switched to Tmobile home wifi, now live channels are gone

We switched to Tmobile home, which uses cell networks for internet access. Hulu said I was not at home and asked if I wanted to make this my new home. I said yes, now my live channels are gone.

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Switched to Tmobile home wifi, now live channels are gone

You will probably have to get Hulu involved.  The problem with cell phone networks is that you get an IP address that could be identified with pretty much any location in the country (if not out of the country).  Your location is identified by your IP address.  Try one of the location services to see where yours is locating you.

https://www.iplocation.net/
https://www.geolocation.com/
https://www.ip-lookup.org/location

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
makaiguy
Community Streaming Expert

Re: Switched to Tmobile home wifi, now live channels are gone

@Tesi0303-

See if this Hulu page on setting your home location helps: https://help.hulu.com/s/article/manage-home-network

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
CelticsFan
Roku Guru

Re: Switched to Tmobile home wifi, now live channels are gone

Hulu + Live TV uses your IP address to provide locals. Has nothing to do with Roku.

0 Kudos