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Thomkat910
Newbie
‎01-14-2024 09:11 AM

Subscription renewed and card charged but content will not play.

I renewed my subscription to the ALLBLK channel through Roku and received confirmation that my card was charged for a yearly subscription but it will not play anything. when attempting to play content I get an error "You can only link one ALLBLK subscription with your RokuTV account. Please go to web if you need to subscribe to a second plan. 2500-000000-607"

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RokuJechealR
Community Moderator
Community Moderator
‎01-15-2024 10:36 AM

Re: Subscription renewed and card charged but content will not play.

Hi @Thomkat910,

Welcome to the Roku Community!

For more information about that channel's subscription policy and functionality, you'll want to contact the channel's customer support team to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach them here: ALLBLK Support

Please let us know if there's anything else we can help you with.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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