Forum Discussion

Lagwolfqc's avatar
Lagwolfqc
Newbie
6 months ago

Subject: Issue with TVA+ Application

Hello,

 

I’m experiencing an issue with the TVA+ app. I’ve paid for a subscription to TVA Sports, but I’m getting an error code when trying to access it. The app won’t open, and I’m unable to uninstall and reinstall it.

 

I’ve paid for the service, but I can’t do anything with the app. I need help resolving this issue.

 

Thank you!

 

Let me know if you need further adjustments!

2 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    6 months ago

    You could try a system restart or unplugging the Roku for 30 to 60 seconds, but I also suggest contacting TVA+ customer support on their website. 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    6 months ago
    Greetings here in the Roku Community, Lagwolfqc!
     

    Thank you for informing us about the issues with your TVA+ app. We appreciate the troubleshooting steps you have taken so far.

    We'd be happy to take a closer look to see how we can help but we need more details. Here are a few questions here to better understand what you're experiencing:

    • What error code do you see when trying to access the app?
    • Is this the specific channel where the issue is recurring?

    In the meantime, please try troubleshooting the device. You can visit our support page here for instructions on how to resolve a channel playback issue.

    We'll wait for your update

    Thanks,
    Roku Community Team