Hello I have the same problem: Brand new TCL 65” TV model 65S531 won’t open/load the Spotify channel. All other channels work just fine (Direct Stream, ESPN, Disney+, YouTube, Plex, Netflix, Prime Video, SiriusXM)
I have performed numerous Spotify channel removals, then TCL TV restarts, then add Spotify channel again … Spotify still will not load on my new TCL TV.
I have the latest TCL TV firmware and I always double check for more firmware updates before I repeat the cycle (remove channel, restart TV, add channel) … Spotify still will not load on my new TCL TV.
I then completely reset the TCL TV to factory settings and repeated the cycle - Spotify still will not load on my new TCL TV.
I setup the TCL TV with both Wifi and Ethernet connections - Spotify channel does not load on either.
I have a Spotify premium account, and it works fine on my Roku streaming stick on another TV, my iPhone, my PC’s and my connected car I forced Spotify log offs for all devices, then tried to add/open the Spotify channel on my TCL TV … Spotify still will not load on my new TCL TV.
Spotify support says it is not their problem, saying this is TCL problem I suggested they try to replicate my problem and/or get TCL involved (I gave them my TCL TV model number and firmware build). Spotify support said they don’t do that and that there was nothing else they could do.
I am looking for any and all suggestions?