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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    Tiggers04-

    After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?  Without the restart you may not get a clean reinstall.

    On a ROKU TV you'll find the System restart option under either Settings > System > Power

    • Tnicke's avatar
      Tnicke
      Channel Surfer
      4 years ago

      Hello I have the same problem: Brand new TCL 65” TV model 65S531 won’t open/load the Spotify channel. All other channels work just fine (Direct Stream, ESPN, Disney+,  YouTube, Plex, Netflix, Prime Video, SiriusXM)  

      I have performed numerous Spotify channel removals, then TCL TV restarts, then add Spotify channel again … Spotify still will not load on my new TCL TV. 

      I have the latest TCL TV firmware and I always double check for more firmware updates before I repeat the cycle (remove channel, restart TV, add channel) … Spotify still will not load on my new TCL TV. 

      I then completely reset the TCL TV to factory settings and repeated the cycle - Spotify still will not load on my new TCL TV. 

      I setup the TCL TV with both Wifi and Ethernet connections - Spotify channel does not load on either.

      I have a Spotify premium account, and it works fine on my Roku streaming stick on another TV, my iPhone, my PC’s and my connected car  I forced Spotify log offs for all devices, then tried to add/open the Spotify channel on my TCL TV … Spotify still will not load on my new TCL TV. 

      Spotify support says it is not their problem, saying this is TCL problem I suggested they try to replicate my problem and/or get TCL involved (I gave them my TCL TV model number and firmware build). Spotify support said they don’t do that and that there was nothing else they could do. 

      I am looking for any and all suggestions?

       

       

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi Tnicke,

        Thanks for reaching out to the Roku community and letting us know all that you've done!

        If you are still experiencing an issue with Spotify not loading, can you please specify the issue you are experiencing? Please provide us with the following information:
        -Roku device model
        -serial number
        -device ID
        -software OS/version
        (these can all be found in Settings > System > About)
        -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
        -steps to reproduce the issue you are seeing
        With more information, we will be able to assist you further.

        Regards,
        Mary

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi Tiggers04

    Welcome to the Roku Community!

    Does the issue only occur on Spotify or across other channels installed on your Roku device?

    Have you tried removing the affected Spotify channel and then re-install it again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support

    Let us know if there's any difference after.


    Warm Regards,
    Lianna