Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tjpfister
Level 7

Spectrum subscription channels blocked when using mobile hotspot

Many channels cannot be accessed on the Roku Premier Spectrum app when I  am using Verizon mobile hotspot away from home, instead of Spectrum internet for wifi at home. Shouldn't all channels be accessible for my account or is an upgrade required when not using Spectrum WiFi internet?

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HDMIGuy
Level 14

Re: Spectrum subscription channels blocked when using mobile hotspot


@Tjpfister wrote:

Many channels cannot be accessed on the Roku Premier Spectrum app when I  am using Verizon mobile hotspot away from home, instead of Spectrum internet for wifi at home. Shouldn't all channels be accessible for my account or is an upgrade required when not using Spectrum WiFi internet?


I no longer have Spectrum and the Spectrum app but when I did you were limited to what channels were available when not using your home network.  This was true on Fire Stick and other devices, not just Roku devices.  Unless Spectrum has changed their policy many channels are not available when you are away from home.  As far as I know there is no upgrade that will solve this.