Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Spectrum guide freezing channel

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Choosing “favorites” while using the guide causes the app to freeze and makes it unusable.  Every time. I’ve deleted the app, restarted the tv, reinstalled it, and it still does it.  It’s the latest version. 

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makaiguy
Community Streaming Expert

Re: Spectrum guide freezing channel

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@giantsfan1976-

The Spectrum app is created and maintained by Spectrum.  Roku just provides the platform on which it is run.  Operational problems with their app should be addressed to Spectrum.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Spectrum guide freezing channel

Jump to solution

@giantsfan1976-

The Spectrum app is created and maintained by Spectrum.  Roku just provides the platform on which it is run.  Operational problems with their app should be addressed to Spectrum.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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