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Annoyed12
Level 7
‎06-21-2021 10:39 AM

Spectrum app not working

I have had the spectrum app for years. We just moved and now it is saying the app will not work. I need a verification code and I do not know how to get it. Spectrum said it is on your end that I need the code. 

please help, it has been 3 hours of issues with my roku and I just want to be able to use it! 

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RokuMary-F
Roku Employee
Roku Employee
‎06-21-2021 12:33 PM

Re: Spectrum app not working

Hi @Annoyed12,

Thanks for getting in contact.

For more information about that channel's account authentication functionality, It's best to reach back to them again directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum TV support here: 
https://www.spectrum.net/support/category/tv/ 

Thanks,
Mary

 

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