Channels & viewing

[Pcoh]

Spectrum app, select, confirms subscription, then a black screen.  I have unplugged Roku and reset still have the problem. 

If I wait long enough I get the Spectrum error code RL 999.

I can open other apps with a problem, so I know my wifi is working.

Very frustrating 😕. I have also heard Roku is no longer working with Spectrum.  Is this true?

Why does this continue to happen?

[RokuERey]

Hi @Pcoh,

Thanks for reaching us here in the Roku Community!

We appreciate you for sharing your reports about this and for the troubleshooting steps you've tried.

Try connecting your device to an alternative network like a mobile hotspot, then try again to see if that makes a difference.

Thanks,

Rey