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minimalpatella
Newbie
‎02-19-2024 11:29 AM

Specific Shows on Netflix cause the application to shut down

Troubleshooting performed:

- Power cycle with new power outlet

- Reinstall the Netflix channel

- Test with other shows/movies on Netflix (Works)


Issue ID/Serial number/Software version and build:

Issue ID - VD-071-732

TCL TV: 50S425-CA

Serial Number: X00000VWCNVD

Roku Version: 12.5.5 Build: 4174-93


Channel software version, if applicable:

Netflix Version: 5.1 Build: 120088003


Anything else we should know?:.

Issue only arises when attempting to watch "The Office" or "Gilmore Girls"

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RokuArjiemar
Community Moderator
Community Moderator
‎02-19-2024 12:03 PM

Re: Specific Shows on Netflix cause the application to shut down

Hello! @minimalpatella,

On behalf of the Roku Community, we welcome you warmly! 

We appreciate you contacting us about the issue with Netflix and trying to fix the problem. No worries, we'll share it with the team to investigate further. As you've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are usually working, we'll need to get you in touch with the channel publisher directly for further assistance. Please get in touch with them directly to follow up and tell them what troubleshooting steps you've already attempted.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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