Help

Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dee17
Level 7
‎06-15-2021 03:11 PM

Someone adding channels to roku (not me)

Hello called my wireless router customer service today. Which was linkys and I had to reset and make up my own password and internet name. This works

 

Someone hacked into my wifi

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎06-15-2021 10:23 PM

Re: Someone adding channels to roku (not me)

You may be doing this yourself.  If you are using one of the scrolling screen savers that includes links to various channels, exiting the screen saver by pressing OK or the Play/Pause key on your remote may cause a channel to be installed.  Changing to a screensaver without these links can eliminate this possibility.

Another thing to consider, if you have more than one Roku device connected to your Roku account, a channel added/removed on one Roku is added/removed on all.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply