Channels & viewing

[RokuJechealR]

Hi @MichaelE,

Welcome to the Roku Community!

Please be aware that we are still currently investigating this issue. We currently do not have any details to give at this time, but once more information is available, We'll make sure to update this Community thread.

Your patience and understanding are greatly appreciated in the meantime.

All the best,

Chel

[rhythm1]

Well it's been 3 months of patience and waiting. The Roku team keeps saying they are working on the issue, and Sling's response is either they didn't know their app was not working, or they thought the issue was already resolved.

I resolved the Sling load issue on all of my Rokus. I Cancel Sling and now have a subscription to one of their competitors.

I'm out. 

[Turtles5]

This issue still exists!!!! No sling on any device that uses a roku stick, but sling is fine on computers or a TV that is direct wired (wifi and ethernet).  Finally kids are back at school.  I am investigating other options, because I have tried everything!

[MokenTroll]

Came here to add another vote to this issue. I've got 2 Rokus and Sling does not load on either device. Works just fine on other streaming devices.

[RokuJanadeeK]

Thanks for sharing your experience of this issue with us, @MokenTroll.

Have you already provided the specific details of the devices affected? The details are the ones provided above this thread by the other moderators. We'll need to have it forwarded to the appropriate Roku team for review.

With your response, we'll be able to flag our team with this one.

Sincerely,
Janadee

[NeilBaxter]

Y'all got Pi-Holes?

Whitelist dpm.demdex.net

You're welcome.

Thanks to Reddit users Noah0504 and fakeshankapottamus for finding and posting this solution: https://www.reddit.com/r/Roku/comments/1351xb8/sling_app_no_longer_opening/

[Turtles5]

Hi all,

I finally got my problems solved but NOT BY ROKU!!  In a call to SLING support, I finally got someone who was able to advise me that the issue was with ROKU.  He had me delete the number of apps to 30 (I had about double that).  Then there was an issue with my wifi, which probably was my pi ad-blockers.  I found that when I had only 29 apps, with all updated and ROKU updated, then added SLING to make 30 apps, and finally connected to my iPhone hotspot, SLING works perfectly.  Next, I switched the network back to my wifi, it continued working just fine. (I think I got the system unloaded with blockers).  It was sad that ROKU couldn't tell me to limit the apps or to connect to another wifi like my iPhone hotspot or to reset the pi software/ check what was blocked.  Hope this will help others.

[renojim]

@Turtles5, I sincerely doubt it had anything to do with the number of channels/apps you had.  It was most likely your content blocker and connecting to an alternate network has only been suggested about a million times on this forum.

[ericksenr]

Yes!

[RokuJechealR]

Hi @ericksenr,

A warm welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel