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Sheryl12
Level 7
‎06-23-2021 03:51 PM

Sling can't run

I just restarted my sling acct and now I can't download the channel it says " Could not run because can not be reinstalled from network" What does that mean?

 

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RokuMary-F
Roku Employee
Roku Employee
‎06-23-2021 04:17 PM

Re: Sling can't run

Hi @Sheryl12,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help.

We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

We also suggest rebooting both your wireless router and your Roku device.

Please try doing this and see if it helps with what you're experiencing.

Regards,
Mary

 

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