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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Fastjibe
Level 8

Screen Saver resume crashes YoutubeTV

While paused from watching YoutubeTV, the screen saver kicked in. Hitting Play causes YoutubeTV crash and starts downloading some Roku Channel. Reboot did not help.

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11 REPLIES 11
RokuDanny-R
Roku Employee
Roku Employee

Re: Screen Saver resume crashes YoutubeTV

@Fastjibe 

Thanks for the post.

What screensaver are you using? Have you tried changing the screensaver to see if you are still experiencing the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Fastjibe
Level 8

Re: Screen Saver resume crashes YoutubeTV

The crash occurred with 2 different screen savers. The default one and another one that I tested. The crash occurs when I hit play for exiting the screen saver into my paused video that I was playing on YoutubeTV.

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s-havens
Level 7

Re: Screen Saver resume crashes YoutubeTV

Having the same problem!  Were you able to get it fixed?

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renojim
Community Streaming Expert

Re: Screen Saver resume crashes YoutubeTV

Try using any (non-TV control, if appropriate) button other than Play to dismiss the screensaver.  I know it seems intuitive to use Play to restart your video, but that first button pressed when the screensaver is active only dismisses the screensaver and possibly installs some unwanted channel in the case of the Play button.

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s-havens
Level 7

Re: Screen Saver resume crashes YoutubeTV

That seems to be working- thanks so much for the tip!! 

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UncleMilt
Level 7

Re: Screen Saver resume crashes YoutubeTV

I believe the problem stems from the mini-ads included in the screensaver. They advertise a program on a service other than YouTube TV and include the play button icon, which appears to mean that if you press play it will take you to that program, thereby closing YTTV and opening another app.

It's truly infuriating. After a lifetime of using play to resume a paused program, I now have to use another button? How unintuitive. What knucklehead at Roku thought this was a good idea?

Fastjibe
Level 8

Re: Screen Saver resume crashes YoutubeTV

UncleMilt: I don't think someone at Roku did this without thinking. I am pretty sure it was conscientious decision that nets Roku more money. I am pretty sure that "it causes a lot of problem" is very low on their priority list. 

RokuDanny-R
Roku Employee
Roku Employee

Re: Screen Saver resume crashes YoutubeTV

@UncleMilt

Thanks for the post.

The easiest way to avoid this would be the recommendation of not pressing the Play or OK button on your remote from trying to wake up your Roku device from the screensaver. Have you tried pressing any of the directional buttons from the screensaver to see if the issue persists?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Draven1992
Level 7

Re: Screen Saver resume crashes YoutubeTV

Same here. Though it’s regular YouTube that crashes 

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