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olemiss74's avatar
olemiss74
Streaming Star
3 years ago
Solved

Roku won't accept Sling password

I'm trying to add Sling to my new Roku device but Roku won't accept my Sling password.  I've reset the Sling password numerous times and re-entered it on the Roku screen but always get the error mess...
  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi olemiss74

    Please note that Roku doesn't manage channel logins or authentication. It is handled directly by the channel publisher. If the issue persists after troubleshooting, we suggest you reach out to the provider directly, they can resolve the error you are having with the channel.

    We hope you understand!


    Warm regards,
    Lianna

  • BipolarGirl48's avatar
    BipolarGirl48
    2 years ago

    Had same issue you have to change sling password not sure why but I changed mine and worked perfectly. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Community users!

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the Sling channel. We're happy to help.
    Could you give the basic troubleshooting sequence below a try?

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact their support, as this issue may be specific to them and may require an update. They are also the best ones to help with your login credential issues with their channel.

    We hope this gets sorted out soon. Let us know if you have further inquiries.

    All the best,
    Janadee
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

olemiss74 

Thanks for your response. 

We apologize for the misunderstanding. To clarify, have you already activated your Roku device? Could you send us a photo/screenshot of the screen where you receive the error message? Are you able to add a different channel on your Roku device?

With more details, we will be able to identify the issue occurring. 


Regards,
Nimfa

  • olemiss74's avatar
    olemiss74
    Streaming Star
    3 years ago

    When trying to add Sling to my Roku device, the instructions tell me to use my Roku userid and password to sign into Sling in order to add it. However, I get an error message that my userid/password don't match. I'm instructed to go to Sling.com to reset my password. If I'm to use my Roku password, how can Sling reset it? These instructions make no sense. Do I use Roku or Sling userid/password to add the Sling channel to my Roku device?

  • olemiss74's avatar
    olemiss74
    Streaming Star
    3 years ago

    Yes, I've activated my Roku device.  I have no other channel to add except for Sling as I don't subscribe to any other one.  How do I add a photo to this response?  I see no option to do so.  

    • olemiss74's avatar
      olemiss74
      Streaming Star
      3 years ago

       

       

      • olemiss74's avatar
        olemiss74
        Streaming Star
        3 years ago

        Please clarify how to add the Sling channel to my Roku device which I've activated.  The Roku instructions tell me to use my Roku userid and password to add the Sling channel.  When I enter those, I get an error message telling me to go to sling.com/account to reset my password.  How can Sling reset my Roku password?  I also tried using my Sling userid/password but get the same error message.  I've reset my Sling password several times but to no avail.  These Roku instructions make no sense.  Please provide specific instructions on how to add Sling to my Roku device.