Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku not working with any apps or loading the roku channel

I have 3 rokus and all stopped working at the same time.  I have checked internet connection and resigned into every app and it will not work.  It states that I have the wrong sign in information which is in correct.  I can sign in to the apps on my smart tv with no issues and the passwords work.  Of course, no customer support with ROKU.  Please help.

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Community Streaming Expert

Re: Roku not working with any apps or loading the roku channel


Your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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