Channels & viewing

[Crazymool]

My roku does not show video even though i can still hear it and see the surrounding items such as the title and the cover photos for movies and shows, and yes i have checked to see if all my apps do this and they all do ive restarted my device and fiddled with the hdmi cord a couple times and that just doesnt do the trick. So can anyone help me with this issue? HELP ME PLEASE

[RokuTakashi]

Hi @Crazymool,

Greetings and welcome to the Roku Community!

Thanks for bringing this to our attention. We see that you're having issues with Roku not displaying video, and we would like to know more about this so we can help you out. Is this issue happening to a particular channel or are other channels affected too? In addition, when did you first notice this issue? Further, what Roku streaming device are you currently using?

We would value your response since you've given us the opportunity to assist you.

All the best,
Kash

[HDMIGuy]

@Crazymool I would try unplugging the device for at least 30 seconds.  May not work but worth a try.

[makaiguy]

@Crazymool-

Couple more things to try:

Under "Settings > System > Advanced system Settings > Advanced display settings" does your Roku have an "Auto-adjust display refresh rate" item?   If it is enabled, try disabling it.

Under "Settings > Display type" try setting this to your TV's actual resolution rather than "Auto detect".