Forum Discussion

Warrenoh88's avatar
Warrenoh88
Newbie
4 years ago
Solved

Roku no longer supporting VidAngel

We watch nost of our shows and movies through VidAngel due to wanting to filter out unwanted language and sex scenes.  I just got a note that VidAngel will no longer be supported on Roku.  We bought ...
Vidangel
EFGDEG's avatar
EFGDEG
Channel Surfer
5 years ago

Now i got feedback from the app vendor. One thing he asks me to do is to go to advanced system settings and check under device connect it it's enabled - same for control by mobile apps.

Problem: When i go to advanced system settings i see "control by mobile apps" but i can't find "device connect". Is this a feature not available on every Roku device?

Are there devices with different capabilities regarding connection via an app?

Greetings - Christoph 

DBDukes's avatar
DBDukes
Community Streaming Expert
5 years ago

The Roku OS can offer different things depending on the device. It can off offer different things because of the OS version. Major operating system changes can add, remove, or relocate functions and their settings.

This morning, I checked a Roku Stick+ running OS 9.4.0 and there is no "Device connect" setting, while my Streambar that is running 10.0.0 has the setting. And, I've seen the setting before. As I've had Roku devices since 2010, it could have been on any number of earlier releases.

Let's get a little more information about your system to help determine what's going on regarding the menu commands.

First, ensure your device is up to date. Go to Settings > System > System update > Check now

If it updates, keep doing the update again and again until it says "All software is up to date."

Next, go to Settings > System > About  and let us know what it says under Model (we're really looking for the model number) and Software version.

There is an observation I'd like to make, and some speculation.

You approached VidAngel about adding their app. The instructions about "Device connect" relate to mirroring a phone or tablet, and have nothing to do with installing an app, or allowing the Roku to install an app.

This makes me think VidAngel does not have an app, and is telling you how to use the app on your phone or tablet to mirror your screen. What it looks like they're doing is telling you how to allow your VidAngel mobile (phone or tablet) app to play and simply display the content on your TV via Roku instead of on the mobile device.

To confirm that, if you would provide to us a copy of the instructions, or read through them carefully and see if it includes launching the app from a phone or other mobile device.

  • EFGDEG's avatar
    EFGDEG
    Channel Surfer
    5 years ago

    Thank you for your detailed reply DBDukes 
    I did all the updates possible and my device itself is a

    1. Roku Stream Stick+ 3810EU
    2. seriel number YH009S347801
    3. OS: 9.4.0 Revision 4210-50

    What i understand the app vendor tries to mirror my phone to Roku (like you described). Basically there shouldn't be the request for adding the VidAngel channel to Roku (that's what the app is asking for at the moment) but simply the described mirroring.

    What i do is

    1. I open the app
    2. i click on streaming to device
    3. i select my Roku Streamstick+
    4. Now it is supposed to stream without any further doing. Instead i keeps asking me to add the channel

    This was the support description from the vendor:

    Let's first please make sure you’ve tried these basic troubleshooting steps:

    1. Is your Roku turned on and all set up?
    2. Is your phone’s WiFi turned on and on the same network as your Roku? (Dual-band routers offer a 2.4G and a 5G signal, make sure both devices are on the same one.)
    3. Have you tried force/hard closing the Chosen app and rebooting both devices?
    4. Do you have the most updated version of the Chosen app?
    5. Please update the Roku by going to Settings> System> System Update> Check Now

    Another thing you can check is your Advance System Settings on your Roku. To do this, please go to the Roku Settings > System > Advanced System Settings and then enable "Device Connect" and "Control By Mobile Apps."
    ​​
    If you have gone through all of these and you’re still having trouble, some possibilities are that your internet is too weak to register that there is a device there waiting or your Roku may not have the casting technology needed. 

    Greetings Christoph

    • EFGDEG's avatar
      EFGDEG
      Channel Surfer
      5 years ago

      This week Roku wrote following mail to me:

      Dear Roku Customer, 

      Your Roku streaming player was incorrectly configured during initial set-up. We apologize for the inconvenience and will correctly configure your streaming player in the coming 48 hours.

      Your home screen will be repopulated with the available channels you had installed, to add additional channels please visit the Channel Store. If you would like to reorder the channels on your home screen, please check-out this how-to-guide.

      After that i checked my Roku device and Vidangel popped up for adding. Than everything worked out well. So it was a configuration problem like Roku support described.