When watching Tv we get interrupted and thrown back to the Roku main menu for no reason at all. Been happening since the last software update.
Please advise.
@Scarey- Re: are you still watching?
The Roku "Bandwidth saver" function kicks in when the Roku has received no user input in four hours. It asks if you are still watching, and if it receives no response, it exits the current stream and returns the Roku to its home page.
You can turn this feature on and off via Settings > Network > Bandwidth saver.
Note that some individual channel apps may have a similar feature. My Samsung tv does too.
By "watching tv" do you mean you are watching something via a Roku device connected to your tv and it exits what you are watching and returns you to the Roku device's home screen, or do you mean watching on a Roku TV and it exits what you are watching and returns to the Roku TV home screen?
If you are watching on a separate Roku streaming device, is it powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. Even if a Roku connected this way appears to start up normally, if it runs into an activity that requires more power than the USB port can deliver, something will fail, commonly taking you back to the home screen. It's possible the Roku update consumes a bit more power than before, which may require more than a barely-adequate power supply can deliver.
It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.
Thanks for the info. Our roku is plugged into Electric. We are watching AT&T Direct TV online. We use Roku to get to our AT&T subscription. We have a brand new month old 58” Samsung smart TV. All software fir the new tv and the roku have been updated when we installed the new TV. No clue why it’s quitting on us about 3 times a day. But we have noticed we don’t get as many notices as we did before asking ((Are you still watching?).
@Scarey- Re: are you still watching?
The Roku "Bandwidth saver" function kicks in when the Roku has received no user input in four hours. It asks if you are still watching, and if it receives no response, it exits the current stream and returns the Roku to its home page.
You can turn this feature on and off via Settings > Network > Bandwidth saver.
Note that some individual channel apps may have a similar feature. My Samsung tv does too.