Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mad-user
Level 8

Roku forgets passwords to channels

First - this trend of making customer support inaccessible is really annoying.

I generally use my Roku for the NFL Total Access app.  When I first installed the Roku and the app, I only had to enter the password once.  This year, I'm forced to enter it every time I wish to watch.  Is there something wrong with the Roku not remembering the password, or did the app decide to be difficult.  Either way, if I have to enter the password every time, and I'm forced to make it easy to type (therefore easy to guess) it defeats the purpose of forcing people to log in every time.

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku forgets passwords to channels

@mad-user

Thanks for the post.

Is this issue that you are experiencing only happening on the NFL Total Access app or does it happen across all of your channels that you use to stream?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mad-user
Level 8

Re: Roku forgets passwords to channels

Seems to be sporadic.  CBS Paramount+ seemed to remember it, but Amazon Prime did not.  I still need to go rule out the Roku before I go cancel my NFL Total Access subscription.

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mad-user
Level 8

Re: Roku forgets passwords to channels

Awesome customer service.

I'm done with Roku.