Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dawdun
Newbie

Roku channel shows will not play

When using the Roku channel no show will play. Have tried multiple shows and when hitting play it returns immediately to the description page. Live TV will work fine. It is a Roku Streaming Stick + just bought last week. Shows we have tried are Bewitched, Annie, etc.

3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Roku channel shows will not play

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
pandora9
Reel Rookie

Re: Roku channel shows will not play

It is the Roku channel that isn’t functioning on a Roku set. There is no REMOVE CHANNEL option.

RokuKariza-D
Roku Guru

Re: Roku channel shows will not play

Hey @pandora9

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Does the issue only occur on The Roku Channel or across other channels installed on your Roku device? 

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos