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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Glenn119
Level 7

Roku Ultra stopped playing Amazon and Disney, Netflix and youtube still work

Roku stopped connecting to Amazon, Disney, Xfinity, but still works with Netflix, youtube, etc.
Did the factory reset on the Roku and router reboot, and uninstalled the apps that wouldn't connect.
No change. I do notice a constant reminder to get an SSD card. other than that nothing has changed.
Any ideas?

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2 REPLIES 2
Blauqkween
Level 7

Re: Roku Ultra stopped playing Amazon and Disney, Netflix and youtube still work

Mines was Apple TV, Netflix and Disney Plus. Today I had to do a factory reset for those to work again.  Now I can personalize the TV channels I want to remove, but my streaming chsnbela work. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra stopped playing Amazon and Disney, Netflix and youtube still work

@Glenn119 @Blauqkween

Thanks for the posts.

We typically recommend a factory reset on your device as a last resort. Did you try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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