Forum Discussion

MDennard's avatar
MDennard
Newbie
3 years ago

Roku Premier sound inaudible

Why is the sound screwed up and inaudible? Roku Premier 

app playback

4 Replies

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    3 years ago

    Hi MDennard

    Welcome and thank you for posting here at the Roku Community!

    We understand that you are having audio issues with your Roku Premiere streaming device and we're here to provide assistance.

    For troubleshooting purposes, have you tried to unplug and plug your Roku streaming device? If so, and the issue issue is still persistent, kindly provide us the following details so that we can pass this along to our appropriate Roku team for further investigation:

    • Serial number of your Roku Premiere, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • Tracker ID when this issue occurs (press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)

    We look forward for your response and we'd be more than willing to further assist you with this.

    All the best,

    Carly

    • nathilliv's avatar
      nathilliv
      Channel Surfer
      2 years ago

      Issue report tracker

      NO SOUND FROM HDHOMERUN APP


      Model:4670RW - Roku Ultra

      Serial number: YJ00EW523171 (KX99AE523171)

      Software version 12.5.0 build 4178-46

      GC version 10.3.22

      Timestamp 2023-11-17T14:11:01Z

      issue ID 71-461-651

       

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi nathilliv,

        We appreciate you posting the details here in the Roku Community!

        We're happy to assist you with your problem with the audio of HDHomeRun. We'd like to know more about it so we can further assist you. Please provide us with some details.

        • Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems)
        • Are you getting any error messages or error codes while playing content?
        • If you have other Roku devices, are the other Roku device(s) experiencing the same issue with the audio?
        • Can you please check the volume level and mute settings on your TV using your remote?

        We'll be waiting for your response.

        Kind regards,

        Eunice