Hi @MurrayR2,
Thanks for posting here in the Roku Community!
We apologize for any inconvenience that this may have caused you. May we know which region you are currently located in? Are you using a VPN?
We'll be waiting for your response.
Kind regards, Eunice
The info you requested and said would generate a ticket:
Model: RTRU6528-B-CA
Serial: YN00Y8048712
Device ID: 0L506Y048712
Software: 12.5.5 Build 4174-AM
Its for the Roku channel and only the roku channel. Please respond with a ticket number, and an ETA of the fix.
