Channels & viewing

[Trickydonut]

It is through the Roku channel - it is the preloaded link located on the Roku channel’s main offerings. No antenna connected and we’re not streaming over the air channels. Only connection is a WiFi link to the router.  As mentioned earlier, other streaming services (Disney, Prime, Netflix) all work fine. 

[RokuJanadeeK]

Thank you so much for keeping us posted, @Trickydonut.
We sincerely appreciate your patience and cooperation in dealing with this issue.

Kindly try to disconnect your Roku device from the network and try an alternative network, such as a mobile hotspot, just to check if there'll be a difference. Also, if this is a glitch, a reset would most likely fix it. Have you tried doing it on your device? Also, since you have a couple of Roku streaming sticks, does this issue occur on both?

Please continue to give us updates so we can continue investigating.

Regards,
Janadee

[Trickydonut]

Did you mean a factory reset? Or network reset?  Both are options.  

Using a mobile hotspot gave the same problem. 

I have the second Roku stick because the infrared remote stopped working on the first.  

[RokuCarly]

We apologize for the confusion, @Trickydonut.

What @RokuJanadeeK meant was a network reset. You can do it under Settings > System > Advance system settings > Network connection reset.

Please let us know if this resolves your occurring issue.

Kind regards,
Carly

[Trickydonut]

Thanks, no, still the same problem.  

[RokuJohnB]

Hi @Trickydonut,

Thank you for keeping us updated!

We will be more than happy to assist you with your Roku live TV not working. Please try the troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select the Remove channel and confirm.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.
Kind regards,

John

[Trickydonut]

Just tried that, but same result - channel guide works fine, but a black screen when a channel is selected. 

[RokuJohnB]

Hi @Trickydonut,

Thank you for the reply!
We'd love to take a closer look into this issue that you're having with the Roku live TV. Could you send us a photo or video of your running problem?

We'll wait for your response, and we will continue to assist you further.

Kind regards,

John

[Hammer957]

 Hello, Had similar sounding problem for 3-4 months now, with no answer available here.  But, recently, just found problem with my laptop, not tv watching related, not finding a 5g signal from my router. I'm no tech person, but just tried turning off router for 10-15 min., turned back on, and found signal now available on laptop. When, then went to tv, suddenly found I finally had Roku steaming channels available again, after so long. Maybe have a look/see under network connections for a 5g connection, or just try the router power 'cycling''.... Hope this may be of some help.

[Trickydonut]

Thanks.  There are photos up thread.