Channels & viewing

[Bmuntz]

I have done everything that you explain to fix the problem, and still  not working . This is getting very frustrating...

[Kingjoel]

Hello, did you get it fixed? Mine is exactly as you described. Thanks,Joel

[RokuJechealR]

Hi Community users,

Greetings from the Roku Community!

We want to make sure that we can get this resolved as soon as possible, but we need more details. Can you please give us more details regarding the problem you're having so we can further assist you:

• Roku device model, serial number, Device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? If so, what channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
• When did you start seeing this issue occur?

Once we have this information, we will be able to assist you further.

All the best,

Chel

[Bmuntz]

Is this what you want 

[Bmuntz]

[RokuJechealR]

Hi @Bmuntz,

Thanks for the response!

We appreciate you providing us with this information. Rest assured that we have passed along your concern to our appropriate Roku team for further investigation.
Once more information is available, we will make sure to update this Community thread.

In the meantime, your patience and understanding are very much appreciated.

Best regards,

Chel

[Bmuntz]

Has there been any updates on this problem?

[RokuArjiemar]

Hello! @Bmuntz,

Thanks for the post,

We wanted to let you know that we continue investigating the reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience. Do not hesitate to let us know if you have any further feedback.

Best regards, 

Arjiemar

[Juanm500]

Me too, we have 2 Roku TVs and Roku streaming live stop working a month ago. Roku acknowledged the problem but don’t provide an ETA to fix it.

can’t believe this is a public company, they don’t care about the users

[Juanm500]

The problem is Roku is not your device. Roku has many issues with many account and they don’t seem to be able to fix or maybe there is a dispute with the Roku TV manufacture’s