Channels & viewing

[HAKA888]

Help! On my Roku Express I cannot load Global News from the Global app. When I selecting it just sits on the loading screen but I can wstch other shows from the Global app.Any iseas to cure this problem

[RokuKarla]

Hi @HAKA888

Thanks for posting in the Roku Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


Regards,
Karla