Forum Discussion

jackfarm's avatar
jackfarm
Channel Surfer
12 months ago
Solved

Roku Channel will not load

Will keep this short and concise.  The Roku Channel will NOT load. Have uninstalled, turned off, turned back on, reinstalled.  Have cleared the network connection cache.  Have unplugged roku box.  Plugged back in.  Done a system restart. Not working.  ONLY The Roku Channel.  All others work fine.  Please help. (I've animals to feed but So Hope to come back to find a solution from you. Thank you.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Davey61 Welcome to the Roku Community!

    Thank you for reaching out and sharing your concern with us! It sounds like you might have set up your old Roku account in a different region from where you're currently located. This can sometimes make certain channels unavailable.

    Let us know if there's anything else we can help you with.

    Best,
    The Roku Community Team

13 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi jackfarm,

    Thanks for reaching out here in the Roku Community!

    We appreciate you for flagging this playback issue here. If you're still seeing the issue, we would recommend accessing it with an alternative network, like a mobile hotspot, and then trying again to see if that helps.

    Thanks,
    Rey

    • jackfarm's avatar
      jackfarm
      Channel Surfer
      11 months ago

      Thank you for your response.  I have no idea what a 'mobile hotspot' is.  We have flip-phones and IT ignorance.  Thank you for taking the time though.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        11 months ago

        Thanks for the update jackfarm,

        It looks like we won't be able to use a mobile hotspot in this case. Just to clarify, a mobile hotspot is like a backup network that can be accessed with most modern mobile devices, like iOS and Android devices.

        We'd like to learn more about this issue going on. Please share with us the Roku device/TV model and the serial number you're having an issue with. We'll be able to assist you from there.

        Thanks,
        Rey

    • mfillinger's avatar
      mfillinger
      Newbie
      11 months ago

      The Roku Channel will not load or play any content. Other channels work fine. Netflix works fine.

      I have tried all the "fixes" restart, change network connections, update system, remove and add Roku Channel then restart again. Here is my information.

      • Roku device model: 2500X
      • serial number:18G34L023282
      • device ID:
      • software OS/version 9.1.0 BUILD 5009-03
      • IP address 192.168.1.2
      • does this issue occur on a specific channel? Roku Channel
      • version/build is the channel Version 2.5 Build 19
      • issue: once on the Roku Channel and selected any show, it will say "loading..." then play, but when play button or ok is pushed, it just goes back to "loading..." won't play
      • located - Wisconsin
      • ISP (internet service provider) SPECTRUM
      •  VPN NO