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Jumpyjump
Newbie
‎11-07-2023 06:12 PM

Roku Chanel crashes at Walmart ad

Been watching a movie on the Roku Chanel and I have to turn the tv off and on again - 6 times in the same movie, because the Walmart ad makes everything freeze up.

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RokuJohnB
Community Moderator
Community Moderator
‎11-08-2023 12:12 PM

Re: Roku Chanel crashes at Walmart ad

Hi @Jumpyjump,

Greetings from the Roku Community!
We understand you're having a problem with the Roku channel. We're happy to assist you. Please try the troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
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