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timecoderror
Level 8

Roku Ad taking over my Home Screen

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I have a 3600x Roku Stick. The recent full screen ad for the 4k Roku Player takes over my Roku app and renders my remote controls useless. It has happened only on Sunday for the last 3 weeks so I thought it was one faulty push notification. It happened again yesterday. I communicated with Roku Support twitter, they said update my system, it is updated, then they said they would put in a support ticket. They clearly didn't. My only solution is to unplug my Roku every time. Here is a video of the problem. https://drive.google.com/file/d/1XWLUMstOQ549si_RpcE3kIQBFdh_odQG/view?usp=sharing

 

 

 

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1 Solution

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AvsGunnar
Community Streaming Expert

Re: Roku Ad taking over my Home Screen

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@timecoderror 

The remote did not seem to be able to navigate around when the offer was displayed.  Normally, pressing the Back button (upper left) or the Home button should return you to the Home Screen.

That ad looks like the "My Offers" ads.

Try going to Settings/Home Screen/My Offers and then enable Hide.

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

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10 REPLIES 10
Ello2022
Level 14

Re: Roku Ad taking over my Home Screen

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timecoderror
Level 8

Re: Roku Ad taking over my Home Screen

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The only option to make the Roku ad go away is to unplug the stick. 

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AvsGunnar
Community Streaming Expert

Re: Roku Ad taking over my Home Screen

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@timecoderror 

The remote did not seem to be able to navigate around when the offer was displayed.  Normally, pressing the Back button (upper left) or the Home button should return you to the Home Screen.

That ad looks like the "My Offers" ads.

Try going to Settings/Home Screen/My Offers and then enable Hide.

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
timecoderror
Level 8

Re: Roku Ad taking over my Home Screen

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That's it! Thank you! I have never had to hide those notifications before so appreciate you pointing me to all the options in the "Home Screen" settings.  Appreciate it! It was really annoying. 

AvsGunnar
Community Streaming Expert

Re: Roku Ad taking over my Home Screen

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@timecoderror 

Normally, you would have to select the My Offers to show the ad.  It should not be appearing automatically like it was when turning on the TV, so definitely something buggy there.

If you ever want to know what offers are available to you (especially now that it is hidden), you can view them online at your account. (https://my.roku.com/upgrade/).

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

Re: Roku Ad taking over my Home Screen

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I am having the same issue with my Roku Premiere. However, the Roku Options is ghosted. I cannot seem to get rid of the ad for the Roku Express 4k+. Any suggestions?

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renojim
Community Streaming Expert

Re: Roku Ad taking over my Home Screen

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@iamconfusedhelp, the first suggestion would be to restart your Roku if you haven't already done so.  Unplug the power for several seconds and then plug it back in.

Roku Community Streaming Expert

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I am not a Roku employee.
Michelle3
Level 15

Re: Roku Ad taking over my Home Screen

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Or maybe you should check your router.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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timecoderror
Level 8

Re: Roku Ad taking over my Home Screen

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As others have suggested, unplug your Roku for 30 seconds, reboot, then go to Settings> Home screen, and Hide all of those options. Since I did that several months ago I have only had one ad take over my screen and have to unplug. Good luck!