Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pacerpilot
Level 7

Returned to home screen during Volvo/Google commercial

Every time I try to watch anything on the ROKU channel, the Volvo/Google commercial comes on (really loud) and about halfway thru it, the channels shuts down and the home screen comes up. What's up with that? I've tried restarting both my ROKU and my router and it's still doing it. It's very annoying and we've started avoiding using the channel.

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Returned to home screen during Volvo/Google commercial

@pacerpilot

Thanks for the post.

What specific Roku model device are you using? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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