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Cory1971
Level 7
‎09-25-2021 09:59 PM

Requiring a membership activation

I'm being requested to activate membership for a channel I'm already subscribed to. Will not allow me to watch any of the videos other than the trailer. Does allow me access to only the channel and menu features.

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renojim
Community Streaming Expert
‎09-25-2021 10:44 PM

Re: Requiring a membership activation

Some channels have two ways to watch - through The Roku Channel or via a stand-alone channel/app using a subscription directly with the provider.  If you subscribe one way you won't be able to watch the other way.  Could that be what's happening?

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