Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Remote freezes; but the remote is not the cause

It's been working fine for a couple years.

NOW when streaming Spectrum, the remote freezes, and yet new batteries don't fix the issue.  I believe it is a software issue (input signal).  Spectrum says my Roku is too old and not current and compatible.

Spectrum just signed a new agreement with Spectrum.  I wonder if Spectrum or Roku has changed protocol, and something needs updating.  How do I resolve the issue? 

0 Kudos
Roku Employee
Roku Employee

Re: Remote freezes; but the remote is not the cause


Thanks for the post.

Can you please provide more specific information regarding the issue you are seeing? What Roku model device are you using? It is up to the channel provider to decided which Roku devices their channel will support.


Danny R.
Roku Forum Moderator
0 Kudos