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Voltron2010
Level 7
‎06-21-2021 10:11 AM

Re: Unable to access a service that I have paid for - Fox Nation

I also have this issue. i tried deleting the channel and it will not reload the fox nation app. gets to about 40 percent and then fails to load. works on roku on my other tv's but this one stopped working. all other channels work fine. 

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RokuMary-F
Roku Employee
Roku Employee
‎06-21-2021 01:15 PM

Re: Unable to access a service that I have paid for - Fox Nation

Hi @Voltron2010,

Thanks for posting in the Roku Community!

For clarification, have you followed the troubleshooting steps according? Have you restarted your Roku device after removing the channel from the Roku home screen and before adding it back? If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach Fox Nation support here: https://help.fox.com/fox/s/article/FOX-Nation-How-do-I-contact-Customer-Support

Thanks,
Mary

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