Channels & viewing

[Urbandale5b]

It will install this channel, when I login it just says loading. It will not load.  I have reset my device, uninstalled and reinstalled the channel. Every other channel works fine. 

[AvsGunnar · Accepted solution]

@Urbandale5b 

Since the channel developers are responsible for the maintenance of their channels/apps on the Roku platform, you should try contacting their support.  Looks like they offer both chat and phone customer support. 

https://pureflixhelp.freshdesk.com/en/support/solutions/articles/64000250681-contacting-pure-flix

From their "Current App Issues" they are reporting no known issues.  https://support.pureflix.com/en/support/solutions/articles/64000257758-known-app-issues

However, since everything else seems to be working for you, likely just an issue with PureFlix.  You can certainly try the Remove, Restart, Reinstall procedure. (in that order).

1. Remove PureFlix channel/app

2. Restart the Roku device. (Settings/System/Power or Settings/System/System Restart)

3. Reinstall Pureflix channel/app.