Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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619FB9A2
Level 7

Purchased channels won't activate

I purchased a 3810CA yesterday. I have purchased three channels, those being Macedonia TV, Serbia TV, and Canada Entertainment. My subscription is active, and the channel installs onto my device. However, when I click to view the channel, it keeps asking me to purchase/activate the channel. I keep selecting activate/purchase, and it keeps looping. This is not a channel issue, because my friend with a Roku TV is able to load the same channels and they work for him. This is some kind of problem between my device/account and the activation of the channel not syncing. I have tried restarting the device and TV numerous times, but this is not working.

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619FB9A2
Level 7

Re: Purchased channels won't activate

I have now checked, I cannot remove the channels either.

Model: 3810CA
Serial Number: YH007V124905 (265137124905)
Software Version: 10.5.0 + build 4201-50
Timestamp: 2021-11-25T20:16:43Z Issue ID 05-473-536

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