Forum Discussion

Progfx's avatar
Progfx
Reel Rookie
8 months ago
Solved

Prime Video app new glitches

Starting tonight, when you fast-forward, rewind, or use the instant replay button, when you press play to restart the video it just pauses it instead of playing.

Not sure if this app was updated sometime since yesterday that caused this. Version 15.3.

app playback
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi Roku Community user,

    Thanks for posting here in the Roku Community.

    We understand you're having trouble controlling the Amazon Prime channel.

    Our team is currently investigating the issue. Additionally, you may want to reach out to Amazon directly, as they develop and manage their channel.

    For more information, you can reach them at Prime Video Support | Contact Us

    We appreciate your patience as we work to resolve this issue. Please let us know if you have any other questions.

    Best wishes,
    Kash

31 Replies

  • dcogburn's avatar
    dcogburn
    Reel Rookie
    8 months ago

    I noticed this on Oct 31, 2024.  In my case, the 10-second playback would go back 10 seconds but pause.  I must now hit play for it to play.  Stupid. 

    • catpaws313's avatar
      catpaws313
      Channel Surfer
      7 months ago

      This is happening to me also. If I press the instant replay button it will go back 10 seconds and then pause. It essentially freezes. It won't go back 10 more seconds if I press the button again, or start playing unless I hit the pause or play buttons.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      8 months ago

      Hi, Progfx dcogburn.

      Welcome to the Roku Community!

      Thanks for bringing this to our attention. In addition to what our Community Guru provided in the above post, this might be a bug within the Prime Video app. It would be highly recommended to directly coordinate this with the channel provider for further assistance as they develop and maintain their app on the Roku streaming platform independently.

      You may reach them here: Prime Video Support | Contact Us

      We hope this will be sorted out soon.

      Best regards,
      Carly

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        8 months ago

        Hi Roku Community user,

        Thanks for posting here in the Roku Community.

        We understand you're having trouble controlling the Amazon Prime channel.

        Our team is currently investigating the issue. Additionally, you may want to reach out to Amazon directly, as they develop and manage their channel.

        For more information, you can reach them at Prime Video Support | Contact Us

        We appreciate your patience as we work to resolve this issue. Please let us know if you have any other questions.

        Best wishes,
        Kash

  • progfx0's avatar
    progfx0
    Newbie
    29 days ago

    Yes, I did the same thing... I've had it with Roku gaslighting me and claiming the solution is contacting Prime Video, when they know **bleep** well the problem is not with Prime's app! My Prime app has been updated TWICE since this problem started happening over a year ago.

    I now use Apple TV 4K device. Adios Roku... I was a Roku user for over 10 years.

  • andyross's avatar
    andyross
    Roku Guru
    8 months ago

    The Prime app is written by Amazon. You will need to find some contact to complain about how the play controls work.

  • DanS777's avatar
    DanS777
    Channel Surfer
    29 days ago

    RokuTakashiRokuJharra-Q 

    The apparent solution to this problem is to just do what I did. I replaced my main Roku with a device from a different company. Amazon Prime works just fine on that device. Assuming this problem stays broken, I will replace my other Roku with a non-Roku one as well.