Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Is it possible to clear all cable company authentication from our Roku 3?
We use a Dish Network subscription to authenticate on our Roku 3. It has always worked great, rarely needing to re-do the authentication process.
Then, a family friend visited for a few days. She installed and logged in to the MLB app, using her Spectrum Cable credentials. Shortly after she left, we uninstalled the MLB app from the Roku 3.
Now, when we turn on the Fox News app, we almost always get a warning that says something like: Your Spectrum subscription does not allow access to this channel. To watch the Fox News app, we need to close the pop-up, then re-authenticate with our Dish Network credentials every session.
Is there a way to completely delete any Spectrum remnants from our Roku 3?
I don't know if it will help, but you can try the "clear the cache" routine - using your Roku remote press Home 5 times, Up arrow once, Rewind (<<) twice, and FF (>>) twice. If you do it properly your device should restart on its own after several seconds. Some have claimed it's a magic cure for various things while others have said it does nothing. Once it restarts check for updates from Settings->System->System update.
If that doesn't work, the only other thing I can suggest is a factory reset.
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