Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
TCL Roku tv when using guide on Pluto channel in live mode the guide scrolls up or down on its own. Once I hit up or down it doesn't go 1 channel it scrolls all the way up or down. I have uninstalled, reinstalled, restarted tv nothing works. All items are up to date.
I restarted tv, removed pluto, then restarted tv again before reinstalling pluto and it still scrolls on its own. I checked all my other channels and the basic cable guide and it is only the pluto channel. I tried the remote on my phone thinking maybe it was my remote but it does it with the phone remote as well. So I think it's isolated to Pluto channel only.
When on the Pluto channel, if you remove the batteries from the remote, does the issue still occur or does it stop?
In addition, can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to look into the issue further.
We do not have enough details from your original message to make an effective suggestion. Could you tell us specifically about the issue you're experiencing? Does it only occur on one channel or across other channels installed on your Roku device? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.