Channels & viewing

[ejpsam]

Just purchased Roku Ultra. Everything ok except Pluto Tv app not working. The app starts to load but then just goes back to the Roku Home screen. I have deleted the app, restarted Roku, and reinstalled the Pluto App but same results. I have 4 other Roku’s in the house (NOT the Ultra model) and the Pluto app works fine on those. Any ideas? TIA !

[RokuCarly]

Welcome to the Roku Community, @ejpsam!

Thanks for letting us know about the playback issues you've experienced on the Pluto TV app and we appreciate the troubleshooting steps you've done so far. 

In cases like this, we will be coordinating this with the appropriate Roku team to conduct a thorough investigation.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your update!

Warm regards,
Carly