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Dela_k
Newbie
‎05-28-2022 07:17 AM

Playback errors - All Apps - tried All fixes

Help!  Roku Express + functions up to watching the individual movie, show or episode on all Apps.  Then different playback errors, 99% turning wheels and other service unavailable screens.  I can occasionally restart system and get one show to play, but then the next time it goes back to the errors.IMG_0767.jpgIMG_0768.jpgIMG_0770.jpg

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RokuKariza-D
Retired Moderator
‎05-28-2022 10:21 AM

Re: Playback errors - All Apps - tried All fixes

Hello @Dela_k

Thanks for reaching out here in the Community!

Could you tell us how are you powering your Roku Express+? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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