Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tckimster
Newbie
‎09-14-2022 05:39 PM

Pixelization on YouTube TV Channels

Certain channels within the YouTube TV app have recently begun pixelating in bright red, blue, and green colors. In particular it affects our NBC channel. I have tried deleting the YouTube TV app and reinstalling it to no avail.

0 Kudos
1 REPLY 1
RokuKarla
Retired Moderator
‎09-15-2022 02:43 PM

Re: Pixelization on YouTube TV Channels

Hello @tckimster

Thanks for reaching out to the Roku community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know if this works for you!


Regards,
Karla

0 Kudos
Labels