Forum Discussion

Jmarcus87's avatar
Jmarcus87
Newbie
3 years ago
Solved

Photo streams only displaying some of my photos on slideshow

I just set up a stream album on Roku Photo Streams. I made sure to go to the Home button on remote and selected that that album (the only one I have created so far) is set up to be the main screen saver. I have 177 photos on there. First time the screen saver slide show played it went through every photo. Then all of a sudden it only plays the first 25 photos and then starts over again in the same order without showing the rest. I turned the Tv on and off and reset everything and it kept doing it. Then after like the 10th try (after it had to go through the first 25 photos again and again and again :S) it starts to show all of them (yay). That was yesterday. Today I put the screensaver on and it’s doing it again only showing a small percentage of the album! What am I doing wrong here? I need this to work because it’s all photos of my daughters first year of life and want the screensaver to play in the background of her bday party. Also, is there a way to pick where the slide show starts? Or have it be random? It’s going in order of the last photo I uploaded so going from her most recent photos to birth when I would ideally like it to be the other way around. Thank you!

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi JenK1,

    A warm welcome to the Roku Community!

    Thanks for letting us know about this behavior with the Photo Stream not showing the entire set of photos that you've uploaded. Let's work on this together to fix it. Kindly follow and perform the troubleshooting steps below to resolve the issue:

    1. Remove the Photo Stream channel by highlighting it and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the channel again.

    Also, each photo appears for 10 seconds, and the stream loops in random order during a slide show. You can see more here: How to use Photo Streams on your Roku® streaming device

    Let us know if the issue has been resolved.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi JenK1,

    Thanks for keeping us posted!

    We understand that you've encountered some trouble with Photostream. Have you tried to upload the photos on a different browser or through the Roku mobile app to see if all of them are uploaded? If not, we recommend doing this to see if you notice any difference.

    Please let us know how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Sammy1833

    Thanks for posting here in the Roku Community.

    Let's perform some basic troubleshooting steps as a workaround for this issue. We recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel.' Then restart your device from Settings > System > Power (skip if not available) > System restart. Once the Roku device starts up again, add the channel back once more.

    Additionally, there are some options you can choose to view your uploaded images on Photo Streams. You can see more here: How to use Photo Streams on your Roku® streaming device.

    Kindly keep us updated on what you find out.

    All the best,

    Kash

  • RokuJessica-G's avatar
    RokuJessica-G
    2 years ago

    Hi Grandma78633 ,

    Thank you for letting us know that you're having an issue changing the screensaver using the newly added photo streams. No worries, we're here to help you.

    Please be informed that you have the option to use your mobile app or web browser to access your photo stream, and make sure to use the same email address associated 

    with your Roku device. 

    For further instructions on using photostreams via a web browser, please follow the steps below:

    Open a web browser on your phone, tablet, or computer and use the following steps to create a Photo Stream and upload photos.

    1. Visit photostreams.roku.com
    2. Sign into your Roku account.
    3. Select Create Stream to create a new Photo Stream, or choose an existing stream.
    4. Upload your favorite photos
    5. If desired, customize the name of the Photo Stream
    6. Share the stream with family and friends using the Stream URL or email the link to them directly

    You can find more information on using Photo streams by visiting our support page here: How to use Photo Streams on your Roku® streaming device. 

    We hope we have addressed your question appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up. 

    Thanks,

    Jess

96 Replies

Replies have been turned off for this discussion
  • abwman's avatar
    abwman
    Newbie
    2 years ago

    Same problem here. The last uploaded photos are shown and re-shown. In my case there are 31 photos shown and then repeated at of a total of 500 uploaded. There is no random showing of uploaded photos as you say there should be. Please fix your system to get it right or remove the app.

  • brownala's avatar
    brownala
    Reel Rookie
    2 years ago

    TRY THIS:

    1. Open the Roku Photo Streams app/channel on Roku

    2, Highlight the first photo in the stream

    3. Click the left-pointing arrow on the remote; a "See All" option appears to the left of the first photo

    4, Click See All to open the entire stream

    5. Start clicking the down-pointing arrow on the remote until all photos in the stream load/are visible

    6. Exit the Roku app

    After I did this, when the screensaver automatically started, there were 100 photos in the loop instead of just 30. I exited Roku for a while, and when I came back there were still 100 photos in the loop, but they were different photos (I have over 500 in my stream). I don't know if I'll have to "reload" the entire stream on the app in the future, but it really helped our screensaver experience. It takes about 30 minutes for the 100 photos to cycle through.

    I don't know how you might reverse the order of the pictures or get them not to shuffle. 

    Good luck!

     

    • Marie7's avatar
      Marie7
      Binge Watcher
      2 years ago

      Hello Brownala,

      I thank you for your answer. I just tried to take the steps you described in your response but to no avail. I am stuck at step #3: after highlighting the first picture, I clicked on all the left pointing-arrow available on my remote but there was no option that popped up unfortunately.

      Thanks again

      • brownala's avatar
        brownala
        Reel Rookie
        2 years ago

        Can you scroll through the photos from left to right? You can get to the See All option by scrolling to the end of the photos. 

        I'm trying to attach a photo of what the screen I'm talking about looks like. Not sure if it will work!

        Roku Photo Streams App

         

  • CaseyV's avatar
    CaseyV
    Newbie
    2 years ago

    I had this same problem and found this page hoping for an answer. Since there didn’t seem to be one I had to come back to let you all know I found a fix for my device. 

    I haven’t used the screensaver feature, but instead went to the photo stream app on my Roku tv. It seemed obvious to go down to my stream, click on the first photo, and click slideshow. But this path of least resistance resulted in the issue with only 20-25 photos showing. 

    what I found was a simple but non intuitive solution. If I clicked down to the stream I wanted, then clicked the left arrow once, it brought up an option to “see all” that isn’t on the screen by default. When I select this instead of the first photo, then clicked slideshow, it worked with all 270 of my photos. 

    hope this helps someone. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Jmarcus87,

    Thanks for reaching out to the Roku Community. 

    Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

    Additionally, during a slideshow, each photo appears for 10 seconds and the stream loops in a random order. You can see more here: How to use Photo Streams on your Roku® streaming device

    Does this clear up the issue you are seeing? Please keep us posted on what you find out.


    Regards, 
    Nimfa

    • Marie7's avatar
      Marie7
      Binge Watcher
      3 years ago

      Hello,

      I tried to remove the channel, then update the system then add back the screensaver like you recommended but it didn’t work: it is showing the same picture over and over again.

      please advise

      • RokuMaresa's avatar
        RokuMaresa
        Community Moderator
        3 years ago

        Hi Marie7 

        Welcome to the Roku Community!

        We are concerned to hear that removing the channel, updating the system, and adding back the screensaver did not work.

        Since the issue still persists, can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • steps to reproduce the issue you are seeing

        We look forward to hearing back from you.


        Warm regards,

        Mares

    • kfjl's avatar
      kfjl
      Reel Rookie
      2 years ago

      Greetings,

      I have a Roku TV with 162 photos uploaded to my roku photostream, but only a few of them cycle through the slideshow. And others cycle through the screen saver, when that kicks in. Same problem as other people have described. My husband has Alzheimer's, and he really enjoys just seeing the photos go by, but very few of them are displayed.

      I have uninstalled, restarted, and re-installed the app as per instructions, but it doesn't help. I have a Roku TV TCL model 40S325, software 12.0.0 build 4182-48

      Please resolve this issue. Thank you.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi kfjl,

        Thank you for keeping us posted, and greetings from the Roku Community!
        We will be more than happy to assist you further with your issue on the photostream. Please follow the troubleshooting steps below:

        1. Open the channel and select Screensaver.
        2. Under Add or Remove Streams, check the box for the streams you wish to include.

        If the problem still continues, please let us know.

        Best regards,

        John

  • yoloswag's avatar
    yoloswag
    Newbie
    2 years ago

    my tv also does this and it is very frustrating, it only plays the same 20 pictures that are uploaded over and over when over 200 are in the album.

    • awhitem1's avatar
      awhitem1
      Newbie
      2 years ago

      It's so maddening. Everyone clearly has this issue. It's clearly a coding issue that can probably be fixed relatively easily. Yet Roku's software engineers either don't care or have other priorities, so we're stuck with the same useless outsourced support and a **bleep** product. 

  • danelaffoonn's avatar
    danelaffoonn
    Newbie
    2 years ago

    i have reset my roku device through the settings, i have tried to upload pictures through the app, through the website. nothing will make the “get started” button go away and allow me to start choosing the background 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi danelaffoonn,

      Welcome to the Roku Community!

      Thanks for flagging us about this photo stream issue, and we'd like to be of support here. 

      It seems like you already tried a couple of troubleshooting steps, so let's go and also try this: Remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel once more.

      Let us know if this helps!

      Regards,
      Rey