Forum Discussion

Jmarcus87's avatar
Jmarcus87
Newbie
3 years ago
Solved

Photo streams only displaying some of my photos on slideshow

I just set up a stream album on Roku Photo Streams. I made sure to go to the Home button on remote and selected that that album (the only one I have created so far) is set up to be the main screen sa...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi JenK1,

    A warm welcome to the Roku Community!

    Thanks for letting us know about this behavior with the Photo Stream not showing the entire set of photos that you've uploaded. Let's work on this together to fix it. Kindly follow and perform the troubleshooting steps below to resolve the issue:

    1. Remove the Photo Stream channel by highlighting it and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the channel again.

    Also, each photo appears for 10 seconds, and the stream loops in random order during a slide show. You can see more here: How to use Photo Streams on your Roku® streaming device

    Let us know if the issue has been resolved.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi JenK1,

    Thanks for keeping us posted!

    We understand that you've encountered some trouble with Photostream. Have you tried to upload the photos on a different browser or through the Roku mobile app to see if all of them are uploaded? If not, we recommend doing this to see if you notice any difference.

    Please let us know how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Sammy1833

    Thanks for posting here in the Roku Community.

    Let's perform some basic troubleshooting steps as a workaround for this issue. We recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel.' Then restart your device from Settings > System > Power (skip if not available) > System restart. Once the Roku device starts up again, add the channel back once more.

    Additionally, there are some options you can choose to view your uploaded images on Photo Streams. You can see more here: How to use Photo Streams on your Roku® streaming device.

    Kindly keep us updated on what you find out.

    All the best,

    Kash

  • RokuJessica-G's avatar
    RokuJessica-G
    2 years ago

    Hi Grandma78633 ,

    Thank you for letting us know that you're having an issue changing the screensaver using the newly added photo streams. No worries, we're here to help you.

    Please be informed that you have the option to use your mobile app or web browser to access your photo stream, and make sure to use the same email address associated 

    with your Roku device. 

    For further instructions on using photostreams via a web browser, please follow the steps below:

    Open a web browser on your phone, tablet, or computer and use the following steps to create a Photo Stream and upload photos.

    1. Visit photostreams.roku.com
    2. Sign into your Roku account.
    3. Select Create Stream to create a new Photo Stream, or choose an existing stream.
    4. Upload your favorite photos
    5. If desired, customize the name of the Photo Stream
    6. Share the stream with family and friends using the Stream URL or email the link to them directly

    You can find more information on using Photo streams by visiting our support page here: How to use Photo Streams on your Roku® streaming device

    We hope we have addressed your question appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up. 

    Thanks,

    Jess